Turn Opportunities Into Revenue While Delivering an Exceptional Customer Experience
We are seeking a highly motivated and organized Sales Lead Coordinator to play a critical role in driving revenue growth, improving customer satisfaction, coordinating installations, and managing city permitting processes.
This position focuses on maximizing opportunities that already exist within our customer base. Rather than generating cold leads, you'll work with customers who have already received estimates, purchased services, or interacted with our company. Your job is to ensure no opportunity is missed while helping create a seamless experience from sale to installation.
Key Responsibilities
- Follow up on unsold estimates and previously quoted customers
- Recover lost sales opportunities through proactive outreach
- Conduct customer "Happy Check" calls to ensure satisfaction and identify additional needs
- Coordinate installation schedules between customers and operations teams
- Manage installation availability and scheduling efficiencies
- Submit, track, and coordinate city permits to ensure projects remain compliant and on schedule
- Communicate with municipalities, inspectors, customers, and internal teams regarding permit status
- Maintain accurate customer records and follow-up activities
- Collaborate with sales, dispatch, service, and installation departments
What Makes This Position Important
Every unsold estimate represents an opportunity that has already been invested in through marketing, dispatching, and technician time. The Sales Lead Coordinator helps maximize the return on those investments by converting missed opportunities, keeping projects moving, and providing outstanding customer support throughout the process.
Ideal Candidate
- Strong communication and relationship-building skills
- Comfortable making outbound follow-up calls
- Highly organized with excellent attention to detail
- Ability to manage multiple priorities simultaneously
- Experience in customer service, inside sales, scheduling, project coordination, or administration
- Experience with permits, construction, HVAC, plumbing, electrical, or home services is a plus
- Self-motivated and results-driven
Desired Skills
- Customer follow-up and sales support
- Scheduling and coordination
- Permit processing and compliance
- Problem solving and customer service
- CRM and computer proficiency
- Strong phone and communication skills
Business Impact
This role directly contributes to:
- Increased revenue
- Improved sales conversion rates
- Higher customer satisfaction and retention
- Improved installation efficiency
- Faster project completion through proactive permit management
- Additional lead and sales generation opportunities
Why Join Us?
This is a unique opportunity to make a measurable impact on company growth while building relationships with customers and supporting a fast-growing operation. If you are organized, proactive, and enjoy helping customers while driving results, we'd love to hear from you.
